I see eLearning as the intersection of adult learning strategy and purposeful, interactive design - a space where learners can practice, explore, and apply new skills in real-world situations. Using tools like Articulate Storyline, Rise 360, Adobe Captivate, and Canva, I build accessible, engaging experiences that drive measurable performance improvement. My focus is always on clarity, usability, and meaningful learner impact.
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Tools:
Articulate 360, Canva
Highlights:
Scenario-Based Learning, Tab Interactions, Flip Cards, Accordion Interactions, Scenario-Based Assessment
Audience: This training is intended for sales associates who work on a part-time or full-time basis at the fictional, upscale, cosmetic store, Rouge.
Business Problem: As a result of employee conflicts, customers are leaving the store before the completion of sales, and many have begun to shop elsewhere. This is causing sales to fall below projected growth.
Solution: This training equips employees with practical strategies to prevent and manage conflicts, close sales consistently, and build strong customer relationships through real-world, retail scenarios. By strengthening these core skills, Rouge is positioned to meet or exceed its annual 4% sales growth goal, which has not been achieved in the past two periods.
Process: I used the ADDIE process to guide this project, starting with a clear analysis of the performance problem and defined learning objectives, then designing and refining the structure through iterative content mapping and storyboarding with stakeholder feedback.
Evaluation:
Level 2: knowledge checks and graded scenario assessment
Level 3: observations based on a behavior rubric and supplemental training if necessary, surveys and interviews with employees and customers, and examining recent online ratings and reviews
Tools:
Rise 360, Canva
Highlights:
Scenario-Based Learning, Applicable Experiences, Interactive, Engaging Visuals and Images
Audience: The primary learners are full-time managers at Premier Rental Cars, a fictional car rental company.
Business Problem: Managers at Premier Rental Cars are modeling poor health habits and creating a reactive work culture where self-care isn't supported. This has led to rising absenteeism, declining productivity, and noticeable drops in customer service and profitability.
Solution: This training equips managers with the tools to build and implement a practical health and wellness strategy for their teams. By driving meaningful behavior change, the program supports fewer health-related absences - targeting a 30% reduction - and strengthens overall productivity across the workplace.
Process: I used the ADDIE process to guide this project, starting with an analysis of a solvable performance problem supported by SME input. After defining clear learning objectives, I designed the structure through content mapping and iterative stakeholder feedback.
Evaluation:
Level 2: knowledge checks, practice scenarios, graded scenario-based assessment
Level 3: evaluation through analysis of sales data, employee surveys, and customer surveys, and examining recent online ratings and reviews
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